Privacy Statement

The BOC Customer Portal, BOC Limited and its parent company The BOC Group plc, share your concern about the protection of your personal information and is committed to safeguarding your privacy online.

This is our policy regarding the privacy of information we collect on the site. Please read it carefully to understand how your personal information will be treated as you make full use of our many offerings.

We review our privacy practices from time to time. We ask that you bookmark and periodically review this page for updates to our Privacy Policy. To contact us about privacy issues relating to the BOC Customer Portal site, to report a violation of our Privacy Policy, or to raise any other issue, please e-mail us at

The Information We Gather

We gather two types of information about users:

Tracking Information

Tracking information is information that is collected about every visitor to the site, and is automatically gathered using "cookies." A cookie is a small data file that is written to the user's hard drive by a Web server and used to track the pages the user has visited. Cookies do not include personal information about you, but they are unique to each user so that the site computers can distinguish between users, and personalize your experience if you have provided information about yourself. Cookies used by us in connection with the site are encoded and contain a unique digital signature to prevent tampering. Cookies are only read by the website computer that placed them, and cannot execute any code or virus.

Personal Information

Personal information is information that relates to an identifiable individual. The site may include features allowing a user to register their personal details on the site, or send us personal information such as his or her name, e-mail address, telephone numbers, employment history and the like.

Use of the Information

Tracking information

We use tracking information in aggregate form to build higher-quality, more useful services by performing statistical analyses of users' activities, and by measuring demographics and interest regarding specific areas of the BOC Customer Portal. We also use the aggregate data to inform our partners as to the number of people who have seen and clicked on links to their websites. We also provide statistical information based on the tracking information to our owners, subsidiaries, affiliated companies (collectively, "Affiliates"). None of the statistical information provided to them can be connected to the identities or other personal information of individual users.

Personal Information

We may use this information in a number of ways:

  • to customize various aspects of the site to your preferences.
  • to pre-complete online forms on this site and on other BOC sites. For example, if you have provided an address when using one service, the site computers may automatically fill in that information on an order form for another service. Other BOC sites may automatically recognize your registration information. This is simply a convenience -- no information is released to anyone unless you authorize its release, such as by clicking a "Submit" button.
  • to send you BOC information, product announcements, and the like that we feel may be of interest to you. You may "opt out" of receiving these materials as provided below.
  • to forward information to you, from time to time, regarding the products or services of affiliated sites and those of other BOC sites.
  • where employment opportunities appear on the site, to assess compatibility b/w an applicant and BOC Gases, communicate with the applicant, or to send information to our professional recruitment advisers.
  • as may be necessary to support the operation of the site, which may include billing, account maintenance, record-keeping and research purposes.

In connection with the uses described above we may disclose personal information to data processors, agents, sub-contractors and other companies within the BOC Group of companies. We may also disclose personal information to obtain credit references and for debt collection and fraud prevention purposes. As a general rule, we will not otherwise disclose any personal information to any third parties, except when we believe in good faith that the law requires it, or to respond to an emergency. We reserve the right to transfer any such information to a third party in the event that we sell or otherwise transfer substantially all of the business of BOC Limited.

"Opting Out" and Removing Personal Information

Where you have sent us personal contact details, you may choose to "opt out" of receiving promotional materials from us and/or our Affiliates. You may "opt out" of receiving promotional information from us and/or from third parties at any time by contacting us at

If you would like to have your personal information removed from the site's database, please contact us at Removal requests will ordinarily be actioned within 10 business days of receipt by us.

Third-party Use of Personal Information

The site contains links to other Internet websites. Unless otherwise explicitly stated, we are not responsible for the privacy practices or the content of such websites, including such sites' use of any information. Keep in mind that, while we encourage all third parties involved to adhere to our policies regarding our users' privacy and to otherwise handle personal information in a responsible manner, we cannot and do not assume any responsibility for any acts or omissions of third parties, including the manner in which they use information received either from us or independently. Nevertheless, in the event you encounter any third party associated with our site (or who claims association with the BOC Customer Portal) who you feel is improperly collecting or using information about you, please contact; we will be happy to forward your message to the third party. If and when we sponsor promotions, or third parties sponsor promotions in conjunction with the site, either we or the third party will post relevant privacy information in the official rules and/or registration area for the promotion. That privacy information, to the extent (if any) it conflicts with this Privacy Policy, will govern that particular promotion.

Changing Personal Information

We recognize that some of the information that we collect from you during registration will change from time to time. You can change information that you have previously provided to us at any time by accessing the registration and subscription pages. Any changes you submit will be made electronically and will be effective immediately upon submission.


We use reasonable security methods to protect the data that resides on our servers. However, no security system is impenetrable. We cannot guarantee the security of our servers, nor can we guarantee that information that users supply will not be intercepted while being transmitted to us over the Internet. Questions regarding this policy should be directed to We reserve the right to modify this policy effective seven (7) days after the posting of the revised policy.